Virgin Games

Intro

For this brand review, I will attempt to provide a comprehensive and in-depth assessment of an online casino brand hailing from one of the UK’s prominent operators, Gamesys Group. This review includes my analysis of Virgin Games’ features and bonuses, game selection, customer support availability, as well as its direction on sustainable and fair gambling.

Disclaimer: I do my best to keep the information below up-to-date and accurate. However, I can’t guarantee the information is 100% correct all the time. Always check the official website for the latest information and terms and conditions.

Virgin Games (not to be confused with its sister brand, Virgin Casino) was established in 2004. It is operated by Gamesys, part of Bally’s Corporation, and offers a variety of games for players to play on desktop and mobile devices. The games on the casino include table games such as slots, roulette, blackjack, bingo, and poker, with more than 900 slot games from renowned providers like Microgaming and Gamesys. 

Player experience at Virgin Games

For this section, I will provide you with an overview of casino and user experience reviews from several reputable review sites. Do note that while I have not personally played at this casino, the following should be able to provide an outline of what people think of Virgin Games.

LCB.org (Rating: 2.5/10)

Out of the four review sites I cited, LCB.org shows the lowest casino rating for Virgin Games, which outlines both the overall casino rank and player rating from 76 votes. The website’s review mentioned several disadvantages, including the need to register an account to play on mobile devices and the limited amount of promotions available.

AskGamblers (Player rating: 6.4/10)

AskGamblers’ player rating places Virgin Games 6.4 out of 10 which considers various factors, notably: 

• Customer Support: While AskGamblers and most reviewers regard Virgin Games as having excellent customer support, others mentioned bad interactions with Virgin Games representatives.
• Game Selection: A number of players who reviewed the casino think Virgin Games’ selection is too limited.

Licences and who can play 

The UK Gambling Commission and the Gibraltar Betting and Gaming Association licence. At the time of writing, Virgin Games accepts players from the UK only.

Games and bets offered

Slots

Virgin Games has 900 slots from popular software providers such as WMS IGT, NetEnt, Playtech, Pragmatic Play, Play’n GO, and more. Virgin Games also offers the Slot Masters Tournament, where players can compete against each other for a chance to win prizes.

Virtual and table games

Virgin Games offers several virtual casino games such as blackjack, roulette, baccarat, and more. Other table games include solitaire, keno, and others.

Live casino games

Virgin Games’s live casinos include blackjack, roulette, poker, and other table games such as craps, baccarat, Dream Catcher, and Monopoly. The live casino features live dealers, side bets and multi-game play.

Bingo

Virgin Games offers both 75 and 90-ball bingo games, along with session bingo and scratch cards. The platform offers a free live chat service, and the Superlinks Bingo offers prizes up to £20,000, with a return-to-player rate between 80.99% to 85.45%.

Slingo

For fans of both slot and bingo games, Virgin Games has several slingo games such as Rainbow Riches, Starburst, and Red Hot Slingo, among others.

Poker

Poker Rooms

Virgin Games offers poker with cash pots, where bets are made with cash instead of chip denominations. Players can also play Wild Seat tournaments with as little as £1 and compete to win prizes ranging between 2x to 10,000x the buy-in.

Live Poker

The online casino segment at Virgin Games offers several live poker games, including Caribbean Stud Poker where players play against the house and a possible progressive jackpot side bet, and the Live Three Card Poker which pits players against the dealers using three cards.

Video Poker

Virgin Games offer a video poker game named the Ultimate Video Poker, in which players can choose their stakes and the number of hands they wish to play in the game, starting from one card to 50 hands.

There’s a selection of video poker games provided, such as Aces and Faces, Deuces and Joker, Joker Poker, and Triple Bonus, among others. Virgin Games claims that the expected return to player rate for video poker games is 98.15%.

Free games

Virgin Games has five free games, Slot Masters Tournament and four Daily Free Games, which will give either free spins or cash prizes. To play the daily free games, players must have made a minimum deposit of £10. They must then choose one of the four free games to play for the week. Players can also play a Monthly Free Game on the last day of the month by playing the relevant Daily Free Game.

Bonuses

Welcome Offer

New players at Virgin Games can choose between 30 free spins on the Double Bubble game or £50 worth of free bingo tickets. To be eligible, the player must deposit at least £10 and wager at least £10 within 30 days after the deposit. Terms and conditions apply, so we advise players to check them beforehand.

To claim the bonus, players must opt-in by selecting either the “Free Spins” or the “Free Bingo Tickets” offer before the first deposit. They will then have 30 days to wager at least £10 and to use the bonuses before they expire.

CashBack

Virgin Games offers a cash back feature in the form of loyalty points called V*Points, which are awarded to players for winning on any Virgin Games product, with the following information:

• 1 V*Point for every £5 won for bingo games
• 1 V*Point for every £10 won for any non-bingo games

The conversion rate for V*Points is 1 V*Point to £0.01, and the minimum number that can be converted to cash is 1 V*Point.

Referrals

Players can refer a friend to receive a £20 bonus. To do this, there are certain requirements to follow: 

• The referrer has to have deposited and wagered at least once
• The referred must have the same currency as the referrer.
• The referred must deposit at least £10 and wager a minimum total of £50 on any one or more games excluding all casino games

Deposit and withdrawal

Virgin Games accepts several methods for payment and withdrawal for UK players, including:

Deposit methods:

• Debit/Credit Card: Visa Debit, Visa Electron, Mastercard
• E-wallet: Apple Pay

Withdrawal methods:

• Debit/Credit Card: Visa Debit, Mastercard
• E-wallet: Apple Pay
• Bank Transfers

The minimum deposit and withdrawal amount is £10. Withdrawals vary in processing time between a few hours to a couple of working days. The maximum withdrawal limits per transaction are as follows:

• Apple Pay: N/A, or £250,000 per bank transaction.
• Visa Debit: £25,000 per transaction, or £250,000 per bank transaction.
• Mastercard Debit: £25,000, or £250,000 per bank transaction.

Customer support

Virgin Games offers players ways to contact its customer support team, including:

• Live chat: Available 24/7
• Email: [email protected]

Although it previously provided a phone line for customer support, Virgin Games no longer offers this service, relegating customer support to live chat and email contact instead.

Security

Virgin Games’ security measures to protect players’ personal information and the games’ fairness include:

• 128-bit Secure Socket Layer (SSL) encryption technology
• Licences from the UK Gambling Commission and the Government of Gibraltar for regulated gambling
• eCOGRA licences to confirm the casino’s trustworthiness
• Monthly eCOGRA and Gambling Commission audits to test the games’ fairness and the payouts’ accuracy

Mobile app

Android and iOS players can download Virgin Games’ app on their respective platforms, although a review by LCB.org mentioned that players need to register an account in order to play on mobile devices.

Reputation & complaints

Virgin Games received relatively positive reviews from Casino Guru and Casino.org, mentioning good safety, fairness, accessibility, and customer support. However, some player reviewers have less favourable opinions, with multiple reviewers mentioning bad interactions with live hosts.

Furthermore, LCB.org have put a warning on their Virgin Games review page, citing ethical concerns about the casino’s business practices.

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References

• https://www.virgingames.com/uk/slots
• https://www.thesun.co.uk/betting/24950989/virgin-games-review/
• https://www.casino.org/reviews/virgin-games/
• https://www.askgamblers.com/online-casinos/reviews/virgin-games-casino
• https://lcb.org/casinos/virgin-games
• https://casino.guru/Virgin-Games-Casino-review
• https://www.gamblingcommission.gov.uk/public-register/business/detail/domain-names/38905
• https://www.gibraltar.gov.gi/finance-gaming-and-regulations/remote-gambling