Royal Panda

Intro

The Royal Panda Review page on Better World Casinos provides an in-depth analysis and evaluation of the Royal Panda gambling platform. This comprehensive review covers various aspects of the casino, including its features, games, bonuses, customer support, and overall user experience. 

I have also thoroughly reviewed Royal Panda’s dedication to promoting sustainability and responsible gambling within the industry.

Disclaimer: We do our best to keep the information below up-to-date and accurate. However, we can’t guarantee the information is 100% correct all the time. Always check the official website for the latest information and terms and conditions.

Royal Panda, operated by LeoVegas Gaming Plc, is an online casino aiming to provide its players with a royal good time. The casino is inspired by pandas, known for being laidback, friendly, and approachable. 

It offers various games, exclusive promotions, big jackpots, first-rate customer service, and a refreshing approach to online casinos. The casino features games from NetEnt, Microgaming, and Pragmatic Play.

Player experience at Royal Panda

Licences and who can play 

Royal holds Malta Gaming Authority (MGA) and iGaming Ontario (IGO) licences. 

Accepted countries

With a licence from the Ontario authority, Canadian players are welcome to play at Royal Panda. It’s Maltese license enables players from most countries that don’t have their own licencing body such as Ireland, and New Zealand. 

Restricted countries

As of January 2020, Royal Panda has left the UK market. Other English speaking markets where it’s unavailable are Australia, Singapore, and the United States.

Games and bets offered

Virtual and live table games

Royal Panda has a variety of casino table games for players to enjoy. Some of the classical options include baccarat, craps, blackjack, and poker. The casino also has live game shows from Evolution Gaming and Pragmatic Play. 

Live Casino

Royal Panda offers live casino games in cooperation with Evolution Gaming. It also features Royal Panda Live Roulette and Royal Panda Live Blackjack as exclusive games.

Slots

Royal Panda offers a large selection of slots from NetEnt and Microgaming for the players. Some familiar titles are Gonzo’s Quest, Starburst, and Tomb of the King. However the casino website doesn’t offer a provider filter in its search.

Tournaments

Royal Panda offers occasional tournaments about which it informs it’s players on the promotions page. Here players can find information on the tournament period, prize pool, entry information, and the terms and conditions.

Play for free

On its homepage, Royal Panda states that it does not offer free plays. 

Jackpot games

Royal Panda Casino offers a variety of progressive jackpot games from leading game developers. Mega Moolah, Absolootly Mad Mega Moolah, and Atlantean Treasures Mega Moolah are popular progressive jackpot slots in the casino.

Bingo

Royal Panda does not offer bingo games in its catalogue. 

Poker

Poker Rooms

Royal Panda does not have poker rooms where players can play against other players. 

Live Poker

On the Live Casino page, Royal Panda has a selection of live poker games. Games like Live Texas Hold’em Bonus Poker, Live Ultimate Texas Hold’em, and Bet on Poker Live are available around the clock.

Video Poker

There is a Video Poker tab on Royal Panda’s Live Casino page, but it contains live poker games. Instead, players can find video poker options under the Table Games tab on the Casino page.

Sportsbook

Sports Offered

Royal Panda no longer accepts sports betting on its platform. In its announcement, the casino states it will focus on providing an excellent online casino experience and recommends LeoVegas Sports as a sports betting platform.

Live Streaming

Royal Panda does not offer live streaming of sports games.

Esports Betting

Royal Panda no longer accepts betting on Esports. 

Bonuses

Welcome bonus

Royal Panda offers a 100% Welcome Offer of up to €1,000 for new players. However, because the casino has left the UK market as of January 2020, it no longer accepts UK players.

Players must make an account and make a minimum deposit of €10 to claim the offer. The bonus has a 35x wagering requirement and will expire after seven days. Because certain games have a lower contribution ratio, players must read the terms and conditions carefully.

Cashback

Based on search results, Royal Panda doesn’t have cashback opportunities. Instead, it has a Loyalty Club that offers exclusive benefits to its loyal and trusted players, including:

• Personalised cash bonuses
• Early access to new casino games
• Prioritised withdrawals
• Competitions, gifts, and events
• Personal VIP manager

Players automatically join the Loyalty Club after creating a Royal Panda account and playing casino games. They earn loyalty points as they play, which can be redeemed for exclusive rewards. The more points they make, the higher their loyalty level will become, and the more rewards they will be eligible for.

Abuse

Players must abide by the terms and conditions that Royal Panda has set on bonuses, promotions, and gaming. Any abusive gaming practices, which include having multiple accounts under one name or using virtual private networks (VPN), are prohibited. Royal Panda reserves the right to withhold winnings or cancel bonuses if it deems any system misuse. 

Deposit and withdrawal

Royal Panda provides various deposit and withdrawal methods for the players. 

Deposit methods: 

• Debit and Credit Cards: VISA, MasterCard, and Maestro
• E-wallets: Skrill, Neteller, ecoPayz, ePRO, GiroPay, iDebit, Instadebit, Interac, iWallet, Safety Pay, Sofort, Trustly, Venus Point, and Zimpler
• E-vouchers: Paysafecard and AstroPay
• Direct bank transfer

Withdrawal Methods:

• Debit cards: Visa, Mastercard, and Maestro
• E-wallets: iDebit, Skrill, Neteller, and Trustly
• Bank transfers

The minimum deposit and withdrawal amount at Royal Panda is €10. Players can withdraw their money from the casino anytime but must cancel any outstanding bets or actions first. Players can withdraw their money using the same method they used to deposit and may be charged a handling fee by the bank or other payment provider.

Royal Panda strives to process withdrawal requests within 24 hours, but it may take up to five working days, depending on the method. The casino may ask players to verify their identity before processing the withdrawal request, and they may also review the player’s account for any irregular or fraudulent activity. If the casino finds any evidence of irregular or fraudulent activity, they may withhold the withdrawal.

Customer support

Royal Panda offers players three ways to contact its customer support team.

• Email: [email protected]
• Phone: +46 8 124 11 401
• Live Chat: Royal Panda also offers a live chat feature on its website for players to contact customer support.

The casino also provides a Help Centre that answers common questions about its procedures. 

If players are not satisfied with Royal Panda’s response, they may also contact eCOGRA, a dispute resolution service, via:

• Email: [email protected]
• Phone: +44 20 7887 1480
• Website: https://ecogra.org/

Security

Royal Panda implements several security measures to ensure the safety of its players. The Malta Gaming Authority and iGaming Ontario licence and regulate the casino. It also uses SSL encryption on all pages to prevent unauthorised access to sensitive data such as passwords, financial information, and other personal details. 

Independent agencies also regularly test Microgaming and NetEnt games to ensure fair gameplay and genuine random number generation.

Mobile app

Mobile players can download Royal Panda’s app on the Play Store and App Store. Its games are also optimised for smartphones and tablets. With a stable internet connection, players can enjoy a seamless gaming experience without downloading additional software.

Reputation & complaints

Royal Panda reviews generally indicate that it is a reliable online casino. The reviews highlight the mobile accessibility, game variety, fast withdrawal, and frequent promotions as the high points for the casino.

However, there are parts that Royal Panda can improve. On one of the used review websites we found  nine complaints related to the casino and 26 complaints about other casinos belonging to the LeoVegas Group. Player reviews There are reviews that mention troubles depositing and withdrawing winnings, but the reviewers are generally satisfied with the casino’s games.