QueenPlay Casino Details

Intro

The QueenPlay Review page on Better World Casinos provides a comprehensive overview and evaluation of the popular online casino, QueenPlay. The review covers various aspects of the casino, including its game selection, software providers, bonuses and promotions, user experience, customer support and safety measures.

Disclaimer: I do my best to keep the below information up-to-date and accurate. However, I can’t guarantee the information is 100% correct all the time. For the latest information and terms and conditions, always check the official website.

QueenPlay is an online casino platform that Aspire Global International Ltd owns and operates. The casino’s website features a visually appealing design with a purple-haired hostess welcoming visitors. 

Player experience at QueenPlay Casino 

While I haven’t personally played at QueenPlay Casino, I have thoroughly analysed trusted reviews from reputable websites known for their player-influenced feedback. These sources include LCB.org, AskGamblers, Casinomeister, CasinoGuru, ThePOGG and Casino.org.

The low rating from LCB.org and AskGamblers can be attributed to: 

LCB.org (Rating: 2.8/5):

• Limited selection of poker games – QueenPlay offers many slot machines from various providers, but its selection of poker titles are quite limited.
• Bonuses for active players not clearly mentioned – QueenPlay gives out bonuses for active players at the casino, but these are not clearly defined.
• Low withdrawal limits – The maximum cashout at $20,000 restricts how much a player can withdraw in a month.

AskGamblers (Rating 1/5)

• Live chat hours are limited – QueenPlay’s live chat facility are available 7 days a week, but only between the hours of 06:00 GMT and 23:00 GMT
• Limited selection of video poker games – Similar to LCB.org, QueenPlay’s limited selection of video poker games is called out

Casinomeister (No Rating)

• No QueenPlay review is available in Casinomeister.

Casino.org (No Rating)

• No QueenPlay review is available in Casino.org

Licences and who can play 

The casino is licensed and regulated by reputable authorities, including the United Kingdom Gambling Commission and the Malta Gaming Authority. The official website mentions that QueenPlay is available in Europe, South America, Asia, Africa and North America.

Excluded countries

QueenPlay Casino has certain country and territory restrictions outlined in its terms of service and end-user licence agreement. These restrictions include Afghanistan, Antigua and Barbuda, Antilles, Austria, Australia, Belgium, Brazil, Cuba, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Greenland, Guadeloupe, Guam, Hungary, Iran, Iraq, Israel, Italy, Martinique, Mayotte, New Caledonia, Northern Mariana Islands, Portugal, Puerto Rico, Reunion, Romania, Russia, Saint Barthelemy, Saint Martin, Saint Pierre and Miquelon, Spain, Sudan, Sweden, Switzerland, Syria, Turkey, US and Wallis and Futuna.

Games and bets offered

Table games

Players can enjoy various table games in QueenPlay casino. The selection includes Roulette, Blackjack, and Baccarat. 

Available Roulette variations include classic and lightning roulette. Likewise, various live blackjack games are available, such as classic blackjack and infinite blackjack. 

Live casino

QueenPlay Casino provides live games such as Caribbean stud and three-card poker. For a unique and thrilling gaming experience, players can also participate in various game shows by Queenplay, including Dream Catcher, Monopoly Live and Deal or No Deal.

Slots

At QueenPlay, players can access an extensive collection of over 1,100 slots, offering a diverse and thrilling gaming experience. These slots are developed by more than 50 renowned software providers, ensuring various themes and gameplay styles. 

Queenplay’s slots cover a broad spectrum of themes from adventure and fantasy to mythology and animals to cater to different preferences. Some popular slot titles include Starburst, Gonzo’s Quest, Book of Dead, Reactoonz, Fire Joker, Wolf Gold, Bonanza, Immortal Romance, Thunderstruck II and Dead or Alive II.

Jackpots 

For gamblers who are interested in big wins, QueenPlay has a number of games linked to both fixed and enormous progressive jackpots. These include games such as Mystery Reels Divine Fortune, Fancy Fruits, Wild Elements, King of the Trident, and Royal Seven. 

Bingo

Apart from offering popular progressive jackpot games, QueenPlay Casino also provides engaging bingo variations. Players can enjoy exciting bingo games such as Bingo Bonanza, Sweet Alchemy Bingo, and Rainforest Magic Bingo.

Poker 

Poker Rooms

While the casino offers popular poker games, it does not appear to have a standalone poker platform or network. So players can’t play against other players in pokerrooms. 

Live Poker

While QueenPlay Casino doesn’t have a dedicated poker room, it offers live poker games from Evolution.

Video Poker

Queenplay doesn’t offer videopoker

Sportsbook

Types of Sports and Tournaments

Unfortunately, QueenPlay Casino does not provide sportsbook services for players to place sports and tournament bets.

Live Streams

QueenPlay Casino does not have a live streams feature for sporting events, as it does not provide sportsbook services.

Esports 

QueenPlay Casino does not hold any eSports betting as it does not provide sportsbook services. 

Bonuses

QueenPlay Casino has a welcome package of up to £200 for new players. To get started, players need to register and make a deposit. The welcome package includes three deposit bonuses, with the first deposit offering a 100% bonus up to £50 + 20 spins on Starburst. 

The second and third deposits offer 50% bonuses up to £75. Players receive 20 spins for the next four days after their first deposit on various popular slot games.

It’s important to note that wagering requirements are associated with bonuses and spins. The bonus funds and winnings from spins need to be wagered 35 times before they can be withdrawn. The maximum winnings from spins are capped at £100.

QueenPlay has a VIP club that rewards loyal players. As players wager on games, they earn loyalty points contributing to their VIP level. The VIP club has multiple tiers, each offering unique rewards such as bonus cash, higher deposit and withdrawal limits, personalised bonuses and more.

Deposit and withdrawal

QueenPlay offers a variety of deposit and withdrawal methods for players to choose from. For those who prefer using credit or debit cards, the casino accepts Visa, Mastercard and Maestro.

Players also have the option to use popular e-wallets like PayPal, Skrill, and Neteller, which provide a secure and efficient way to fund their accounts. For those who prefer traditional banking methods, QueenPlay also accepts bank transfers.

It’s important to note that the minimum deposit and withdrawal amount is €10. There is also a 2-day pending time for withdrawals. Players should also know the withdrawal terms and conditions, including wagering requirements and withdrawal limits.

If players have any questions or issues with deposits or withdrawals, they can contact QueenPlay’s customer support team for assistance.

Customer support

QueenPlay online casino provides customer support options to assist players with inquiries and concerns.:

1. Live Chat: QueenPlay offers a Live Chat feature that allows players to directly communicate with the casino’s customer support team in real-time. The Live Chat feature is available weekly from 08:00 to 0:00 CET. 
2. Email Support: Players can also contact the casino’s customer support team at [email protected]. Email support suits less urgent matters and inquiries that don’t require immediate attention.
3. FAQ Page: QueenPlay has a well-made FAQ (Frequently Asked Questions) page that players can refer to for answers to common queries. This page covers various topics related to the casino’s services, games, bonuses, account management, etc.

Security

QueenPlay Casino employs a 128-bit Secure Socket Layer (SSL) encryption to ensure the safety of data transmitted between players and the casino. QueenPlay Casino is also safeguarded by the latest firewall technology, which adds an extra layer of security to protect player data. 

Mobile app

QueenPlay Casino has no mobile app for download. However, players can access the casino’s mobile version through their mobile device’s web browser.

Reputation & complaints

While QueenPlay Casino has received praise for its user-friendly lobby and wide game selection, it has also faced criticism for its limited features and lack of innovation. 

Complaints against the casino have been reported regarding payouts, withdrawals, deposits, bonuses and other disputes. However, Queenplay Casino has a complaints team known to be open and cooperative in resolving player issues.

How sustainable is QueenPlay?

QueenPlay is committed to uphold responsible gaming at its website. The team has received Social Responsibility and Interaction training from GamCare, which has been CPD certified. 

QueenPlay offers tools to detect and control at-risk gambling in order to help players gamble responsibly. Players may request to have a cool-off period, self-exclusion, reality checks, and session time limits. 

QueenPlay advises players who intentionally avoid gambling-control tools to seek guidance from a responsible gambling trust such as BeGambleAware.

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References

• https://www.queenplay.com/uk/
• https://lcb.org/casinos/queenplay
• https://casino.guru/queenplay-casino-review
• https://thepogg.com/casino-review/queen-play/
• https://aspire-global-casinos.com/queenplay-casino/
• https://gamblescope.com/casino/queen-play.html
• https://www.queenplay.com/uk//promotions/welcome-package/