Intro

The Mr Green Casino Review page on Better World Casinos provides an in-depth analysis and evaluation of the Mr Green gambling platform. This comprehensive review covers various aspects of the casino, including its features, games, bonuses, customer support, and overall user experience. 

I have also examined Mr Green’s practices and its dedication to promoting responsible gambling within the industry.

Disclaimer: I do my best to keep the information below up-to-date and accurate. However, I can’t guarantee the information is 100% correct all the time. Always check the official website for the latest information and terms and conditions.

Mr Green Casino is operated by 888 Holdings Plc. Started as a small website in 2008, the casino only provided games for Swedish players. It has become one of the most acclaimed casinos with games from popular providers like Microgaming, NetEnt, and Playtech for players from various countries. 

Some of the recent awards that the casino received include the Safer Gambling Operator from the 2022 EGR Nordics Award and the Socially Responsible Casino of the Year from the 2021 SBC Awards.

Player experience at Mr Green

Although I haven’t had the opportunity to experience playing at Mr Green personally, I have thoroughly examined reviews from trusted websites known for player feedback. These respected sources include LCB.org, AskGamblers, Casinomeister, CasinoGuru, ThePOGG, and Casino.org.

About Casinomeister rating (Casino Rating: 5.8/10)

The following factors resulted in reduced score by CasinoMeister: 

• Customer support: Casinomeister urges Mr Green to improve the speed of its customer support.
• Customer complaint management:Mr Green needs to improve its customer complaint management.

Licences and who can play 

Mr Green Casino holds licences from several trusted authorities These licences come from the UK Gambling Commission (UKGC), Malta Gaming Authority (MGA), Swedish Gambling Inspectorate (Spelinspektionen) and Danish Gambling Authority (Spillemyndigheden).

However, there are specific countries where you can’t sign up or carry out financial transactions at Mr Green Casino. Among these countries are Australia and the US. To see the list of prohibited countries, check out the ‘Local Laws and Prohibition’ section on the Terms and Conditions page.

Games and bets offered

Virtual and live table games

Mr Green has a variety of table games and virtual tables for players to enjoy. The casino cooperates with Evolution Gaming to provide classic games like Baccarat, Blackjack, Poker, and Roulette in different versions and variations.

Live Casino

Mr Green’s live casino offers a digital platform where users engage in online gameplay alongside proficient live dealers, participating in table games. These games include live Blackjack, live Roulette, Baccarat, and Poker.

Players can join a communal table featuring multiple participants or one-on-one sessions with the designated dealer. The live casino encompasses diverse tables for each game, such as Texas Hold ’em and Caribbean Stud Poker. The casino also boasts exclusive tables branded under the Mr Green label in the Green Exclusives game section. 

Slots

Mr Green offers a diverse range of over 300 high-quality online slot games for users to explore. Some popular titles include Starburst, Gonzo’s Quest, Big Bass Bonanza, and Book of Dead. The Mr Green online slot casino is accessible at all times and operates 24/7.

Tournaments

From the search results, Mr Green no longer offers Tournaments for the players. 

Play for free

For players who want to try the games before depositing money, Mr Green has a Play for Free option. The casino’s homepage states that almost all games have this option.

Jackpot games

At Mr Green, each slot machine offers maximum win payouts ranging from thousands to tens of thousands. Meanwhile, its progressive jackpot games have maximum payouts reaching millions. Among Mr Green’s well-received progressive titles, Mega Fortune stands out. It held the world record for the largest online slot payout at £17,861,813. Players can read more about the casino’s progressive jackpot games on its Jackpots page.

Bingo

Several casino reviews on Mr Green state that the casino has Bingo games. However, the search results show only a variation called Mega Ball, a fusion of bingo and lottery

Poker 

Poker Rooms

Mr Green does not offer poker rooms where players can play against other players and participate in tournaments. 

Live Poker

In its Live Casino Poker page, Mr Green highlights the type of live poker they offer in cooperation with Evolution Gaming. Some live poker variations are Texas Hold’em,  Live Casino Hold’em, 2 Hand Casino Live Hold’em, Ultimate Texas Hold’em, 3 Card Poker, and 3 Card Brag. The page also introduces the difference between online poker and live casino poker. 

Video Poker

When it comes to video poker, Mr Green has several options for the players. A popular choice is Jacks or Better, available in NetEnt and IFT versions. The casino also offers other options like Triple Play Draw Poker and Double Bonus Poker from IGT. 

Sportsbook

Sports Offered

Aside from casino games, Mr Green has sports betting for players to bet on. On the Sports Betting page, the casino describes a wide range of sports for betting it offers, from football and tennis to ice hockey, basketball, and American football. 

The page states that registered players can bet on popular leagues like the Premier League, Bundesliga, Serie A, Grand Slam, NBA, European Basketball League, NHL, KHL, and many more. 

However, as of 2022, the Sportsbook is unavailable for UK bettors after 888 Holdings halted its operations.

Live Streaming

On its Live Betting page, Mr Green offers live betting for players but recommends finding a separate live streaming site to watch the game. Live betting is also unavailable for UK bettors since 2022.

Esports Betting

Mr Green also offers esports betting. The casino highlights League of Legends, Dota 2, Counter-Strike: Global Offensive (CS:GO), and StarCraft 2 on its eSports page. This feature has been unavailable for UK bettors since 2022.

Bonuses

Welcome bonus

Mr Green has three welcome bonus choices for new players:

• Casino Deposit Bonus: Get a 100 per cent match on your first deposit up to €100, plus 100 free spins on selected slots and 20 free spins per day for five days.
• Live Casino Bonus: Get a 100 per cent match on your first deposit of up to €100 to use on live roulette and blackjack tables.
• Sport Bonus: Get 2x €10 free bets for any sport, plus 100 free spins on selected slots over five consecutive days.

Each player can only choose one Welcome Offer; once chosen and deposited, other offers are forfeited. On its Welcome Bonus page, Mr Green recommends players to claim the €100 bonus and free spins.

Like most casinos, Mr Green has a wagering requirement for its bonuses, meaning players must play through their bonus money several times before withdrawing.

For the €100 bonus, the wagering requirement is 35x. This means players must wager €3,500 in their casino before withdrawing the bonus money and any winnings they have generated. Players can play any casino games to meet the wagering requirement.

Cashback

Based on the search results, Mr Green doesn’t have a cashback offer for the players.

Abuse

Mr Green has terms and conditions in place to prevent bonus abuse, including:

• Only one account is allowed per player.
• Players cannot place bets that exceed the maximum bonus bet size.
• Players are not allowed to place bets that cover more than two-thirds of all possible outcomes on events or games with multiple outcomes.
• Players cannot use bonus money to place wagers to take unfair advantage of a Bonus.
• Players cannot use proxy servers or similar to alter or hide their true identity or computer equipment.
• Players who win money from a no-deposit bonus can only withdraw up to €100 (or the equivalent amount in their local currency)
• Bonus money must be fully wagered within the specified period, or it will expire.
• Bonuses and bonus spins can only be used once by each household, family, address, email address, and IP address.

If Mr Green suspects that a player is abusing a bonus, they may take actions, including:

• Voiding the bonus and any winnings from gameplay using the bonus funds.
• Closing the player’s account and seizing any existing funds.

Players should carefully read and understand Mr Green’s bonus terms and conditions before claiming any bonuses.

Deposit and withdrawal

Deposit

Mr Green offers a variety of deposit methods, namely:

• Trustly
• Bank transfers
• E-wallets such as Skrill, Neteller, and ClickandBuy
• Paysafe card

While playing the game, there is also a Quick Deposit option to add funds to your account without leaving the game. The minimum deposit for UK players is £10. 

Due to a change in UK gambling regulations, Mr Green no longer accepts credit card deposits and PayPal deposits if they are funded with a credit card. This change took effect on April 14, 2020.

This regulation applies to all players in England, Scotland, Wales, and Northern Ireland, even if a non-UK bank issues the credit card. All gambling operators in the UK are required to comply with this new regulation.

Withdrawal

To withdraw, players must first choose the same withdrawal method they used to make the deposit. If this method is unavailable, they can withdraw to their registered Mr Green bank account.

Depending on the player’s country and withdrawal method, there may be a small withdrawal fee. Players will be notified of any fees before you confirm your withdrawal. For UK players, withdrawals of up to £100 will incur a £1 fee. The minimum withdrawal for UK players is £10. 

For security reasons, Mr Green may ask for identification documents before approving the withdrawal. Players can verify their identity and account by uploading copies of the requested documents. Here is the timeframe for the withdrawal process based on the Help Centre:

• Trustly: three to five working days
• Bank Transfer: one to five working days
• Skrill: Instant (occasionally, this may take up to two days)
• Neteller and Paypal: Instant (up to two hours)
• Paysafe card: Instant (up to two hours)

Customer support

Mr Green has a Help Centre available 24/7 to assist players with any inquiries. The methods to contact them include:

• Email: [email protected]
• Telephone: +44 207 197 14 44
• Live chat

The centre answers frequently asked questions about the games, deposit and withdrawal methods, account verification, and legal matters.

Security

Mr Green casino uses advanced SSL encryption to protect all users’ data, ensuring that hackers and fraudsters can’t access personal or financial details. Mr Green Casino guarantees a genuine and fair gaming experience. It uses a certified fair random number generator approved by the Swedish National Laboratory of Forensic Science and Testfreaks.

Mobile app

For mobile game players, Mr Green offers Android and iOS mobile apps to play on the go. Like the PC version, the app comes with the Green Gaming tool, which lets players set limits on how much to deposit, lose, or bet.

Reputation & complaints

Mr Green Casino got a high safety score from Casino Guru, which generally means it’s a good place to play. However, there are 12 complaints about this casino and 77 complaints about related casinos in the Casino Guru database. 

In LCB.org, Mr Green has a Casino Representative thread to answer questions and help players with issues. In ThePOGG, on the other hand, there are dissatisfactions on how Mr Green handles player complaints.

In 2020, the UKGC imposed £3 million in fines on Mr Green for failing to meet UKGC regulatory expectations. The Gambling Commission said that the casino doesn’t have an effective procedure to check if the players are using legitimate sources of money. Upon investigation, the Gambling Commission found that:

• Mr Green did not check on a customer who won £50,000, gambled it away, and deposited thousands more pounds.
• Mr Green took ten-year-old evidence of a £176,000 claims payout as satisfactory evidence of source of funds (SOF) for a customer who deposited over £1 million.
• Mr Green accepted a photograph of a laptop screen showing currency in dollars on an alleged crypto trading account as adequate SOF.

The UKGC said Mr Green has “systemic failings” that “affected a significant number of customers”.

In 2022, Mr Green also faced a fine by the Swedish Gambling Authority for failing to comply with reporting obligations. Spelinspektionen said the casino has had shortcomings in their reporting for a long time and that what they have reported has turned out to be incorrect.

Mr Green has agreed to pay the fine of SEK1 million (£74,753.50) for this violation. Spelinspektionen said the penalty is necessary because Mr Green breached its obligations for a “considerable length of time.”

As a result of these regulatory violations, 888 Holdings closed the Mr Green Sportsbook for UK customers in 2022 to enhance its standing in the market. However, it will keep offering its online casino service, and the sportsbook will continue operating in Ireland.

References

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• https://lcb.org/casinos/mr-green
• https://www.askgamblers.com/online-casinos/reviews/mr-green-uk-casino
• https://www.casinomeister.com/casino-reviews/mr-green/
• https://casino.guru/Mr–Green-Casino-review
• https://thepogg.com/casino-review/mr-green/
• https://www.casino.org/reviews/mr-green/
• https://www.mrgreen.com/
• https://www.olbg.com/casino-sites/reviews/mr-green-casino
• https://greengaming.com/
• https://www.casino.co.uk/mr-green/
• https://www.bbc.com/news/business-51657271