LeoVegas

LeoVegas Casino Details

Intro

Better World Casinos offers an extensive review of LeoVegas Casino, providing a thorough analysis and evaluation of the platform. This in-depth review delves into multiple aspects of the casino, including its features, game selection, bonuses, customer support and the overall user experience. The article also delves into LeoVegas’ environmentally sustainable practices and its responsible approach to gambling as an online casino.

Disclaimer: I do my best to keep the information below up-to-date and accurate. However, I can’t guarantee the information is 100% correct all the time. Always check the official website for the latest information and terms and conditions.

LeoVegas Casino was established in 2011 by Gustaf Hagman and Robin Ramm-Ericson. The casino was formally launched in 2012, providing a diverse selection of games such as slots, table games, and bingo. LeoVegas Casino has received prestigious awards in the industry, including the EGR Operator Awards for Mobile Casino Product of the Year and Casino Operator of the Year.

Player experience at LeoVegas Casino

While I haven’t personally played at LeoVegas Casino, I have conducted thorough research by analysing reliable reviews from reputable websites to provide player-influenced feedback. These trustworthy sources include LCB.org, AskGamblers, Casinomeister, CasinoGuru, ThePOGG and Casino.org.

LeoVegas does not have reviews on the UK version of Casino.org. However there is a review available for New Zealand players that has been consulted. 

The low rating from AskGamblers can be attributed to: 

AskGamblers (Rating: 6.1/10)

AskGamblers gives LeoVegas Casino a rating of 6.1 out of 10 based on the reviews and complaints submitted by players. The rating results from various factors, including the following:

• Poor customer service: Some users have reported poor customer service experiences, including unhelpful representatives and long wait times. 
• Issues with withdrawals: While some users report fast withdrawals, others have experienced delays or problems with the withdrawal process. 
• Technical issues: Some users have reported technical problems with the site, including games freezing or crashing.

BWC take on AskGamblers rating

In comparison with reviews on other sites, it seems that the incidents that were of influence of the rating were incidental and not representative for the experience that most players have. Below you can read more in the section ‘reputation and complaints’. 

Licences and who can play 

• LeoVegas holds licences in multiple jurisdictionsUK Gambling Commission (UKGC), 
• Danish Gambling Authority
• Swedish Gambling Authority
• Dutch Gaming Authority.  
• Malta Gaming Authority,MGA/CRP/237/2013. 

Accepted countries

LeoVegas is available in several countries, including the United Kingdom, Sweden, Norway, Denmark, Finland, Spain, Italy, Chile, and Peru. 

Restricted countries

There are certain countries where LeoVegas is not available due to various reasons. These countries include Australia, the United States, Hungary, Estonia, Serbia, Russia, Afghanistan, Curacao, Cyprus, Ethiopia, Iran, Iraq, Kuwait, Somalia, Syria and Yemen. 

It’s important to note that the availability of LeoVegas in specific countries may change over time. 

Games and bets offered

LeoVegas offers a wide range of games and betting options for players to enjoy. Here is a summary of the games and bets offered based on the search results:

Table games

In comparison to other casinos, LeoVegas has a relatively small selection of virtually simulated casino table games. Most of the games are live dealers games about which you can read more below. But although it’s a small selection, players can play roulette, blackjack, baccarat from studios like Realistic, Gamevy and Red Tiger. 

Live Casino

LeoVegas Casino offers a comprehensive live casino section with a wide range of games, including live dealer roulette, blackjack, poker, baccarat and game shows.

At LeoVegas, players can explore live table games like Live Roulette, Live Blackjack, and Live Baccarat. LeoVegas also offers Live Texas Hold’em for poker enthusiasts. The platform also features live table games, including unique offerings like Football Grid and Vinnie Jones Stories Roulette which is an exclusive Real Dealers Studios production.

Slots

LeoVegas boasts the anextensive collection of games in the slot category, offering players access to over  800 titles. The slot games at LeoVegas are sourced from renowned software providers such as Microgaming, NetEnt and Betsoft. 

Some examples of the slot games at LeoVegas include Solar Queen, Diamond Heist: Hold & Win, Amazing Links Zeus, Dragon’s Fire, Ice Joker, Double Stacks and Mercy of the Gods.

Jackpots

LeoVegas offers 12 jackpot games in it’s jackpot category which include all time favourites Mega Moolah and Hall of Gods. 12 games seems like a limited selection, but LeoVegas compensates this with their own LeoJackpot progressive jackpot which is available on 250 games. The LeoJackpot includes four jackpots: Mini, Minor, Major and Mega. Players can opt in or out for playing for the LeoJackpot. If opted in, the minimum bet is 10 cents and an additional 9 cents is charged on every bet which goes into the LeoJackpot prize money. The game stays exactly the same but it also includes an additional LeoJackpot wheel of fortune. 

Bingo

LeoVegas provides players with diverse bingo rooms, such as classic variations like 90-ball and 75-ball bingo and newer and more modern options.

Poker

Poker Rooms

LeoVegas Casino does not have a traditional poker room where players can play against each other.

Live Poker

LeoVegas Casino does offer live poker games. Players can enjoy various live dealer poker games such as Live Texas Hold’em tables, Stud Poker, Live Ultimate Texas Hold’em, Live Bet On Poker and Live Three Card Poker. These games are developed by top providers such as Evolution and Playtech. 

Video Poker

Players can find video poker games inside the LeoVegas Casino lobby. LeoVegas Casino offers a variety of video poker games such as Jacks or Better, Deuces Wild, Joker Poker, and more. Players can read the video poker rules before playing and place a bet by hitting the “Deal” button.

Sportsbook

Sports Offered

Besides its online casino, LeoVegas features a comprehensive sportsbook that allows players to participate in sports betting. The sportsbook offers an extensive selection of betting markets, encompassing popular sports such as soccer, football, tennis, horse racing and Gaelic sports.

Live Streaming

LeoVegas Sportsbook does offer live streaming for various sports events. Players can bet on and live-stream sports events from across the globe, including football, tennis, basketball and more.

Esports Betting

LeoVegas sportsbook offers a variety of esports betting options, including CS: GO, League of Legends, Dota 2, and more. Players can bet on esports events and tournaments worldwide and take advantage of the promotions and bonuses offered by LeoVegas sportsbook.

Bonuses

LeoVegas offers various bonuses and promotions for its online casino. Here are some of the bonuses available at LeoVegas based on the search results:

Welcome bonus

LeoVegas Casino extends a range of welcome bonuses to new players. Based on the search results, here is an overview of the available welcome bonuses at LeoVegas:

• Up to £100 and 50 spins: New players can unlock up to £100 and receive 50 spins as part of the welcome package. Players should opt-in to the offer within three days of signing up.
• Unlock up to £100 on live games: It has a wagering requirement of 75x the reward sum with real cash on relevant Live Casino games.

Cashback

LeoVegas currently does not offer any Cashback promotions to it’s UK players. 

Deposit and withdrawal

LeoVegas Casino provides a range of payment methods for players to make deposits and withdrawals conveniently. These include:

• Card Payment: Visa, Mastercard, and Electron debit cards are accepted.
• Bank Transfer: Deposits and withdrawals can be made via bank transfer.
• E-wallets: Several e-wallet options are available, such as PayPal, Skrill, Neteller, and MuchBetter.
• Paysafecard: Players can use Paysafecard for deposits only.
• Mobile Payment: LeoVegas accepts mobile payment options like Apple Pay and Google Pay.
• Trustly: Trustly, an online payment system, enables secure and instant payments from UK-issued cards.

Customer support

LeoVegas Casino offers various channels for players to access customer support and address their inquiries or issues. Here are the different methods available:

• Live Chat: Players can use the 24/7 live chat feature to connect with highly trained support agents for real-time assistance.
• Email: Players can send an email to [email protected] to receive assistance. Typically, the response time is within an hour.
• Phone: UK members can contact customer support at 0808 189 0184.
• Contact Form: A contact form is available on the LeoVegas website.

Security 

LeoVegas uses 128-bit SSL encryption, which ensures that all data transmitted between the player and the casino is securely stored and cannot be accessed by unauthorised parties.

Mobile app

The LeoVegas mobile app can be downloaded from the official website or app store for iOS and Android devices. The LeoVegas mobile app is user-friendly, with a modern interface that is easy to navigate. LeoVegas also utilises a Cloud WAF (Web Application Firewall) service to accelerate and protect its website.

Reputation & complaints

LeoVegas Casino has a generally positive reputation. LeoVegas is praised for its mega selection of games and excellent site design. Players also appreciate the super-fast verifications and payouts at LeoVegas.

Some players have reported issues with account verification and withdrawals, with some stating that their winnings were forfeited due to verification issues. Most of these complaints have been resolved. Many players have reported negative customer support experiences, saying they were not helpful or responsive but the amount of cases found are not representative for the overall customer support experience.

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References

• https://www.leovegas.com/en-gb/
• https://leovegasgroup.com/pressrelease/leovegas-group-granted-three-licenses-to-offer-gaming-software-in-sweden/
• https://lcb.org/casinos/leo-vegas
  https://www.casino.org/new-zealand/reviews/leovegas/ 
• https://www.askgamblers.com/online-casinos/reviews/leovegas-casino-casino
• https://www.casinomeister.com/casino-reviews/leovegas/
• https://casino.guru/LeoVegas-Casino-review
• https://thepogg.com/en-gb/casino-review/leo-vegas/
• https://www.spillemyndigheden.dk/en/licence-holder/leovegas-gaming-plc
• https://leovegasgroup.com/pressrelease/leovegas-group-granted-three-licenses-to-offer-gaming-software-in-sweden/
• https://sbcnews.co.uk/technology/2023/06/05/leovegas-nets-swedish-b2b-licences-to-continue-its-games-expansion/
• https://sbcnews.co.uk/europe/2023/07/19/leovegas-dutch-licence/
• https://www.leovegas.com/en-gb/promotions/casino-bonus
• https://casino.guru/leovegas-casino-player-s-withdrawal-hasn-t-been-processed
• https://onlinecasinorank.org/leo-vegas/software/
• https://www.leovegas.com/en-gb/livecasino
• https://www.leovegas.com/en-no/promotions/live-streaming
• https://www.leovegas.com/en-no/betting/e-sports