Bingo.com

Intro

The Bingo.com review page on Better World Casinos provides an in-depth analysis and evaluation of Bingo.com as one of the UK’s popular casino brands. This comprehensive review covers various aspects of the casino, including its features, games, bonuses, customer support, and overall user experience. 

I also thoroughly examine Bingo.com’s responsible practices and commitment to promoting responsible gambling within the industry.

Disclaimer: I do my best to keep the information below up-to-date and accurate. However, I can’t guarantee the information is 100% correct all the time. Always check the official website for the latest information and terms and conditions.

Bingo.com is operated by Kindred Group. Contrary to the name, the platform also offers various casino games. It features games from renowned software suppliers like Play’n GO, Microgaming, Evolution, Blueprint Gaming, Pragmatic Play, and Yggdrasil. 

Player experience at Bingo.com

Because I am not a UK resident, I have not been able to play myself at Bingo.com. However, I have extensively examined reliable reviews from reputable websites renowned for featuring feedback influenced by players. These trusted sources include LCB.org, AskGamblers, Casinomeister, CasinoGuru, ThePOGG, and Casino.org. These websites rate Bingo.com as follows. 

There are no reviews for Bingo.com from some of the websites mentioned above, which I suspect is because the casino isn’t widely recognised. At the same time, the low rating from ThePOGG 6.92/10) can be attributed to Kindred Group’s decision to stop responding to complaints filed with ThePOGG as an alternative dispute resolution (ADR) service.

Licences and who can play 

The casino holds licences from the United Kingdom Gambling Commission (UKGC), Swedish Gambling Authority (Spelinspektionen), Malta Gaming Authority (MGA), and Gibraltar Licensing Authority. The casino offers a wide selection of virtual games of chance that run on Random Number Generators (RNGs) certified through eCOGRA via Kindred. 

Players from the UK, Ireland, New Zealand, India, and some territories can play at Bingo.com. Meanwhile, players from the Bahamas, Barbados, Belize, Cayman Islands, Dominica, Grenada, Guyana, Jamaica, Puerto Rico, and the United States cannot play at Bingo.com.

Games and bets offered

Table games

Bingo.com offers a variety of classic table games like roulette, blackjack, baccarat, and solitaire for players to enjoy. Some games are available in different versions and variations, so there’s something for everyone. 

Live casino

Bingo.com has a specific page for its live casino games. The options include live roulette, live blackjack, live poker, live baccarat, and game shows from Evolution and Pragmatic Play.

Slots

Bingo.com offers over 2000 slots, including classics, video slots, and progressives. It partners with top online vendors such as Play’n GO, Microgaming, Blueprint Gaming, Yggdrasil, and many more. 

Tournaments

Bingo.com also has a page for its tournaments. Players can filter between ongoing, upcoming, and past casino and bingo tournaments on this page.

Play for free

Bingo.com offers Beginners’ Room for all new players, open daily from 5 p.m. to 6 p.m. GMT. In this room, new players get one hour of free games, cheap tickets, and other features to help them get started in playing bingo. The offer is available for 14 days after they create their bingo account.

Jackpot games

Bingo.com also has jackpot games from renowned providers such as Red Tiger and Relax Gaming. However, players need to use the search feature to find their preferred game because they don’t have a specific tab for progressive slots.

Bingo

Bingo.com offers various bingo rooms, special bingo, and exclusive mini-games from Relax Gaming. The icons for each game provide information on the bets, allowing the players to choose their preferred bingo variation.

Poker

Poker Rooms

Bingo.com does not have poker rooms for players to play against other players. 

Live Poker

In cooperation with Evolution, Bingo.com offers live poker games for players. Games like Casino Hold’em, Three Card Poker, and Side Bet City are available around the clock. 

Video Poker

Although the choice is limited, players can find video poker games like 3-hand Casino Holdem and Casino Holdem on Bingo.com.

Sportsbook

Bingo.com does not accept sports or esports betting on its platform. Subsequently, it does not provide live streaming of sports games.

Bonuses

Welcome bonus

Bingo.com has a £20 welcome offer bonus for new players. After accepting the bonus offer, the player has seven days to make a first deposit of £10. Bingo.com will then top up that first deposit with £20, giving them a total of £30 to play with. 

New players also get 14 days of free access to the Beginners’ Room, where they can enjoy free games, cheap tickets, chat games, and prizes. The wagering requirement for the bonus is 40 times to redeem any bonus winnings.

Bingo.com also has a friend referral programme where players earn up to £150. To get this offer, the player must share a casino referral link to a maximum of three friends. The player gains the bonus when the friend uses the link within 30 days.

Cashback

Instead of a cashback, Bingo.com offers a loyalty programme that rewards players with points for playing online bingo. These points can be redeemed for vouchers, free spins, and cash. 

Players can also earn vouchers through promotions or by winning chat games. Vouchers can be used to play bingo in certain rooms and games. However, these offers have wagering requirements that must be met before players can withdraw their winnings.

Abuse

Bonus abuse is any activity that attempts to take advantage of a bonus or promotion unfairly or against Bingo.com’s terms and conditions. The abuse includes opening multiple accounts to claim bonuses or placing bets designed to guarantee a profit. 

If the casino suspects that a player is engaging in bonus abuse, they may take several actions, including forfeiting the bonus, revoking a promotion offer, blocking access to specific products, excluding the player from future promotions, or terminating the player’s account.

Deposit and withdrawal

Bingo.com offers players various deposit and withdrawal methods. Here are the methods available for UK players:

Deposit methods: 

• Debit Cards: Visa, Mastercard, and Maestro.
• Online payments: Interac and iDeal
• E-wallets: PayPal, Skrill, Neteller, Apple Pay, MobilePay, and Trustly.
• E-vouchers: Paysafe card.

Withdrawal Methods:

• Debit cards: Visa
• E-wallets: PayPal, Skrill, Neteller, Apple Pay, MobilePay, and Trustly.
• Bank transfers: Trustly and other bank transfer options.

The minimum withdrawal amount to a debit card is £15 and £10 to another payment method. Meanwhile, the maximum withdrawal amount is £100,000 daily. However, there is no limit for withdrawals via bank transfers.

The withdrawal processing time and fees vary depending on the chosen method. Bank transfers have no maximum withdrawal amount but can take up to 10 days to process. Skrill and NETeller withdrawals are processed within 48 hours, but they have a maximum withdrawal amount of £1,000. Players can also withdraw any unused deposited funds at their discretion.

Customer support

Bingo.com offers several ways to contact their customer support team. These include:

• Email: UK players can email the support team at [email protected].
• Phone: Bingo.com offers phone support at 0207 257 8703 or +44 203 725 3793 for UK residents. This facility is available from 9 a.m. to 9 p.m. GMT.
• Live Chat: Bingo.com offers a live chat feature available 24/7 for UK players.
• Help Centre and FAQ section: Bingo.com also has a Help Centre and FAQ section to answer common questions regarding the casino service.

Security

Bingo.com states they implement the same high-level security measures as banks to protect user funds and ensure compliance with all online regulations. These measures include:

• Encryption: Bingo.com protects data transfers with 128-bit Secure Socket Layer (SSL) technology issued and verified by Trustwave. The system guarantees that user information remains secure and cannot be intercepted by unauthorised parties.
• PCI DSS Level 2 Compliance: Bingo.com’s payment system is PCI-DSS Level 2 compliant, meeting the industry’s strictest security standards.
• Compliance with regulations: Bingo.com is licensed and regulated by the UK Gambling Commission, the Swedish Gambling Authority, the Malta Gaming Authority, and the Gibraltar Licensing Authority, which are reputable gambling regulators. 
• Fair RNG: The random number generators (RNGs) used in Bingo.com’s software and bingo games have been rigorously tested and certified as fair and random by eCOGRA, an independent testing agency.

Mobile app

Bingo.com has a mobile app available for iPhone and iPad players. However, the casino states it can adapt to smartphones or tablets for Apple and Android users via mobile web browser.

Reputation & complaints

Bingo.com casino has a generally positive reputation. It has been rated highly for safety and is known for fast withdrawal times and a good selection of games. According to Casino Guru, it has a very high Safety Index, which is the best rating any casino can get, and is recommended as a great place to play. AskGamblers also praises it for its withdrawal time and game selection. While it was initially known as a site for bingo, its casino section is growing fast and receiving positive attention.

However, I find it odd that Bingo.com doesn’t have reviews from LCB.org, Casinomeister, and Casino.org. ThePOGG also tagged this casino as a no-recommend casino due to Kindred Group’s decision to be non-cooperative towards player complaints. There are not a lot of player reviews regarding the casino either, even if the casino has been around since 1999.

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References

• https://www.askgamblers.com/online-casinos/reviews/bingo-com-casino
• https://casino.guru/bingo-com-casino-review
• https://thepogg.com/casino-review/bingo-com/
• https://uk.bingo.com/general-info/about/about-us
• https://uk.bingo.com/casino/allgames
• https://www.bingo.com/general-info/terms
• https://uk.bingo.com/casino/tablegames
• https://uk.bingo.com/livecasino
• https://uk.bingo.com/casino/allslots
• https://uk.bingo.com/tournaments/all/active
• https://www.bingo.com/general-info/help/faq
• https://uk.bingo.com/bingo
• https://uk.bingo.com/livecasino/livepoker
• https://www.freebets.uk.com/games/bingo-com/
• https://uk.bingo.com/bingo/guides/earn-loyalty-points-when-you-play-at-online-bingo-1.2317188
• https://uk.bingo.com/promotions/raf
• https://casino.guru/bingo-com-casino-review#tab=js-tab-payment-providers
• https://uk.bingo.com/general-info/terms#section-1
• https://uk.bingo.com/general-info/fair-gambling-policy
• https://www.bingo.com/casino/mobile
• https://www.vegasslotsonline.com/reviews/bingo-com/
• https://www.casinogorilla.com/reviews/bingo-com-casino/