32Red

Intro

The 32Red Casino Review page on Better World Casinos provides an in-depth analysis and evaluation of one of the UK’s popular casino brands. This comprehensive review covers various aspects of the casino, including its features, games, bonuses, customer support, and overall user experience. I also study 32Red Casino’s fair gambling practices to promote sustainability within the industry. 

Disclaimer: I do my best to keep the information below up-to-date and accurate. However, I can’t guarantee the information is 100% correct all the time. Always check the official website for the latest information and terms and conditions.

32Red Casino was established in 2002. It is a part of Kindred Group Plc and offers a variety of games for players to play on desktop and mobile devices. The games on the casino include table games such as roulette, blackjack, and poker, with more than 1,000 slot games from renowned providers like Microgaming and NextGen. 

Player experience at 32Red Casino 

While I have not personally played at 32Red Casino, I have analysed trusted reviews from reputable websites known for their player-influenced feedback. These sources include LCB.org, AskGamblers, Casinomeister, CasinoGuru, ThePOGG and Casino.org.

AskGamblers (Rating: 6.71/10)

AskGamblers rates 32Red 6.71 out of 10 based on the reviews and complaints from the players. The rating considers various factors: 

• Limited game options: AskGamblers regards 32Red as having limited software options.
• Live chat not easily accessible: AskGamblers and other player reviewers mention their difficulties finding 32Red’s live chat feature.

Licences and who can play 

The UK Gambling Commission and the Gibraltar Betting and Gaming Association license and regulate the casino. It accepts players from the UK, Ireland, and New Zealand. Meanwhile, players from Australia, Canada, and the United States are prohibited from registering.

Games and bets offered

Virtual and live table games

32Red offers virtual and live table game variations like roulette, blackjack, baccarat, craps, etc. Players can access them in the Table Games tab on the casino’s homepage. Game shows are also available, like Monopoly, Dream Catcher, and Crazy Coin Flip.

Live casino

In the Real & Live Casino tab, players can choose live roulette, blackjack, baccarat, casino games, and other live casino games.

Slots

32Red has more than 1,900 slot games from popular software providers. The casino has sections for players to choose the kind of slot games they prefer, like Featured, Exclusive, New at 32Red, Jackpots, and many more. Although players cannot filter the games per software provider, they can search their favourite games with the search box.

Tournaments

32Red has various tournaments for players to compete in. However, the casino doesn’t have a specific button on its homepage to show the ongoing tournaments. Instead, players must search it manually per game variety.

Play for free

32Red Casino offers free games that expire within seven days after players opt into the promotion. Winnings from free games without a deposit have a maximum withdrawal of £100.

Since different games contribute different percentages towards the playthrough requirement, players should check the terms and conditions for this promotion.

Aside from free games, the casino sometimes offers limited-time promotions where registered players can try some games for free.

Jackpot games

32Red has a selection of jackpot games in its catalogue. Players can access popular titles like Pots o’ Riches Mega Moolah, Book of Mega Moolah, and Mega Moolah Absolootly Mad from the Jackpot Games tab on the homepage.

Bingo

32Red offers bingo various bingo rooms to play in. The casino also provides Slingo games for fans of slots and bingos.

Poker

Poker Rooms

Based on search results, 32Red doesn’t provide poker rooms for players to play against other players.

Live Poker

Under the Poker tab, players can choose live poker games with various betting amounts.

Video Poker

32Red also offers variations of video poker games, but the choices are limited.

Sportsbook

Sports Offered

32Red Casino accepts sports betting for players to bet on sports and popular tournaments. The casino provides odds and betting offers on Football, American Football, Basketball, Ice Hockey, and more. Some popular leagues include the Champions League, Premier League, and NFL.

Live Streaming

32Red also offers live bets and live streaming on sports games in the Live Streaming tab.

Esports Betting

32Red Casino does not accept esports betting on its platform.

Bonuses

Welcome Bonus

New players at 32Red Casino can claim a 150% welcome bonus on their first deposit of up to £150. The bonus is credited to a separate bonus balance and is subject to a 50x wagering requirement before it can be withdrawn. Different games contribute different amounts to the wagering requirement, so we advise players to check them beforehand.

To claim the bonus, players must opt-in before making their first deposit. This can be done by waiting for the on-site notification and clicking “opt in”. Only deposits made using a debit card qualify for the bonus.

Players can withdraw their cash balance anytime, but any remaining bonus balance will be forfeited. There are also maximum stake limits in place while playing with the bonus. The bonus must be used within seven days of qualification. Otherwise, it will be forfeited. The casino’s Promotion page offers more terms and conditions for the first deposit bonus.

Cashback

32Red Casino offers a cashback feature in the form of a VIP Exclusive Cashback. The casino uses a Red Ruby comp point system that awards players Red Rubies for every bet they place with the following information:

• Top earning games (primarily slots) give one Red Ruby for every £10 bet
• Roulette games give one Red Ruby for every £20 bet
• Other games give one Red Ruby for every £100 bet

Players can convert 100 Red Rubies to £1. The Red Rubies expire within 90 days if not redeemed, and when redeemed, they become a casino bonus with a 30x bonus wagering requirement.

Although the value of the Red Ruby programme increases as players move up the VIP ladder, ThePOGG considers this programme as an average value for the industry.

Abuse

32Red reserves the right to cancel or restrict any promotion at its discretion. It also reserves the right to reclaim any bonus funds, enhanced payments, or winnings from bonus funds if it detects any bonus abuse.

If the casino suspects that a player is abusing a bonus, it may take action, including cancelling the bonus, restricting the player’s account, or even closing the account.

Deposit and withdrawal

32Red Casino accepts a wide range of payment and withdrawal methods for UK players, including:

Deposit methods:

• Debit/Credit Card: Visa, Visa Debit, Visa Electron, Mastercard, Maestro.
• E-wallet: Neteller, Skrill, PayPal, and Payz.
• E-vouchers: Paysafecard.

Withdrawal methods:

• Debit/Credit Card: Visa, Visa Debit, Visa Electron, Mastercard, Maestro.
• E-wallet: Neteller, Skrill, PayPal, and Payz.
• Bank Transfers

In its Banking policy, 32Red states that the minimum deposit and withdrawal amount is £10. Deposits are instant and free, while withdrawals vary in processing time. The casino didn’t state a maximum withdrawal limit but mentioned that withdrawals of more than £100,000 may need to be processed in increments.

Customer support

32Red offers players ways to contact its customer support team, including:

• Live chat: available 24/7
• Email: [email protected].
• Mail: send to 32Red Ltd, World Trade Center 4^th Floor, Gibraltar GX11 1AA

In addition to those methods, players may visit the support thread at LCB.org.

Security

32Red Casino uses security measures to protect players’ personal information and the games’ fairness, which include:

• 128-bit Secure Socket Layer (SSL) encryption technology
• Licenses from the UK Gambling Commission and the Government of Gibraltar for regulated gambling
• eCOGRA licenses to confirm the casino’s trustworthiness
• Monthly eCOGRA audit to test the games’ fairness and the payouts’ accuracy

Mobile app

Android mobile players can download 32Red’s app on the Play Store. Meanwhile, iOS users can access 32Red Casino’s games on their mobile browsers. 

Reputation & complaints

Although 32Red Casino received relatively positive reviews from Casino Guru and Casino.org, the casino has had less favourable opinions from player reviewers, mostly on how to find the live chat feature and the bad customer support experience. The reviews also mention the casino’s promotions that aren’t always available to registered players. 

Furthermore, LCB.org and ThePOGG have put a warning on their 32Red’s review page. Both have concerns on the casino’s business practice and recommend players to consider other operators instead.

Last March, the UKGC fined 32Red £4.2 million for breaching social responsibility and anti-money laundering laws. Here are the casino’s social responsibility breaches:

• 32Red did not identify customers who may have been experiencing gambling-related harm early enough.
• 32Red did not closely monitor customer interactions and trusted customers to afford gambling without double-checking.

Meanwhile, 32Red’s anti-money laundering breaches are:

• 32Red did not implement the required measures to prevent money laundering.
• 32Red allowed customers to deposit funds and gamble before the operator verified their source of funds and source of wealth.
• 32Red did not block an account when the deadline for submitting the required information had expired.

The Gambling Commission’s Executive Director, Kay Roberts, said that these failures highlight the importance of gambling operators interacting with customers in a way that minimises the risk of them experiencing gambling-related harm. Roberts also said that gambling operators should take notice of this example and ensure they are always protecting their customers.

Note: Before clicking on any of the links below, I would like you to know that BetterWorldCasinos.com and the below-mentioned sites are affiliate sites and earn a commission through players who sign up via links on those sites. This doesn’t cost you anything, but know that if you sign up via links on my site you support the Peas Unlimited Foundation and my goal to create a better world. You can read more about my mission and story here.

References

• https://lcb.org/casinos/32red
• https://www.askgamblers.com/online-casinos/reviews/32red-casino-casino
• https://www.casinomeister.com/casino-reviews/32red/
• https://casino.guru/32Red-Casino-review
• https://thepogg.com/casino-review/32red/
• https://www.casino.org/reviews/32red/
• https://www.32red.com/