Unibet is one of the brands from the Kindred Group, an online gambling operator which owns 9 brands. Besides Unibet the best known brands are Maria Casino and 32Red. In this review, we tell you about the games, bonuses, licenses and of course how they score on ESG.

4.0 rating
Pros
  • Features numerous slots and live dealer games
  • Have more than 50 different progressive jackpots available
  • Offers interesting promotions, including real-life prizes like concert tickets
Cons
  • Not available in all states in the US
  • Difficulty in finding the live chat feature
  • Limited option for progressive slots

Quick Facts

About Unibet

  • Operator: Kindred Group
  • Launch year: 1999
  • Licences: United Kingdom Gambling Commission, Malta Gaming Authority, Arizona Department of Gaming, New Jersey Division of Gaming Enforcement, Pennsylvania Gaming Control Board
  • App available for Android and iPhone/iOS
  • 24/7 support via live chat, email to [email protected], phone to 0808 1686635 for UK users

Games

  • Play over 450
  • Type of games: Slots, Blackjack, Roulette, Baccarat, VideoPoker, LiveGames, Bingo, Keno, Craps, Lotteries, Scratchcards

Payments

  • Minimum deposit: £5
  • Maximum deposit: £10,000
  • Payment methods: online banking, Paynearme, PayPal, eCheck, Play+, credit card, debit card, bank transfer, switch, Ukash, prepaid cards such as Paysafecard, and e-wallets such as Neteller, Skrill, and PayPal
  • Minimum withdrawal: £10
  • Maximum withdrawal: £100,000

Intro 

This page offers a comprehensive overview of Unibet Casino, one of the prominent players in the online gaming industry. This review delves into various aspects of Unibet, providing valuable insights into its history, reputation, game selection, bonuses, customer support, security measures, licensing and more.

Disclaimer: I do my best to keep below information up to date and accurate however I can’t guarantee the information if 100% correct all the time. For the latest information and terms and conditions, always check the official website.

Unibet Casino stands as a prominent and well-established name in online gaming. Since its inception in 1999, Unibet has grown exponentially, evolving into one of Europe’s largest online casinos. Unibet’s reputation and reach are undeniable, with a presence in 150 countries and a customer base exceeding 4.8 million. 

Player experience at Unibet Casino

In the past I have extensively tested and written about Unibet for my clients websites and from a players perspective I never had any complaints and generally enjoyed the site due to its wide range of game types and software providers. For this review I have also conducted a thorough analysis of reviews from reputable websites known for their player-driven feedback. These include LCB.org, AskGamblers, Casinomeister, CasinoGuru, ThePOGG, and Casino.org. 

SitesPlayers Rating
LCB.org3.4/5
AskGamblers7.3/10
Casinomeister8.4/10
CasinoGuru9.2/10
ThePOGG7.18/10
Casino.org4.3/5

Licences and who can play 

Unibet holds a licence from the United Kingdom Gambling Commission (UKGC), a well-respected regulatory body. This licence enables Unibet to offer its services within the UK gambling market while upholding stringent requirements for player protection and responsible gaming. 

Unibet also holds a licence from the Malta Gaming Authority (MGA). With this licence, Unibet is authorised to operate in various global markets.

Unfortunately, players from several countries cannot access Unibet Casino’s offerings. These restricted regions include, Australia,, and the United States (except New Jersey and Pennsylvania). 

Games and bets offered

The casino’s gaming library features various titles powered by reputable software providers such as MicroGaming, NetEnt, PlayNGo, IGT, PlayTech, Scientific Games (WMS, Bally, WI), Leander, High5 and SG. 

Unibet offers practically all game categories, including slots, blackjack, roulette, baccarat, video poker, live games, bingo, keno, craps, lotteries and scratchcards.

Table games

Unibet’s online casino platform offers a variety of table games, including classics like blackjack and roulette, as well as variations like European Blackjack Multihand and Holdem Poker. 

Live casino

Within the live casino section, players can enjoy a diverse range of games, including baccarat, blackjack, roulette and other live dealer games. The live casino games are streamed from a dealing room in Latvia, with English-speaking dealers. Unibet offers exclusive live casino games such as Lightning Roulette and Lightning Blackjack.

Slots

Unibet offers a wide selection of slots from various providers, including renowned names like NetEnt. With nearly 500 different slots available, players have a diverse range of options to choose from. 

Some of the popular slots featured on Unibet include Starburst, Mercy of Gods, Extra Chilli Megaways, Fortune Coin, Wheel Of Fortune Triple Extreme Spin, Wins of Fortune, Book of Dead, Coins of Fortune, Gonzo’s Quest and Cleopatra Gold.

Jackpots

Players can enjoy the fun of progressive jackpots with games like Mega Fortune, Hall of Gods, etc. 

Bingo

Unibet provides players with the opportunity to enjoy classic bingo games where randomly drawn numbers are matched to their bingo cards. The bingo section on Unibet offers various rooms provided by Relax Gaming. 

Poker 

Poker Rooms

Unibet Casino has poker rooms where players can play against other players. Unibet offers various types of poker games and tournaments, including private poker tournaments where a minimum of six players must be involved. 

Live Poker

On its website, it has a section dedicated to live poker. Players can qualify for live poker events by competing with other poker players and winning packages or tickets through satellites. To find all satellites on which you can be eligible for live poker events, type “UNIBET LIVE” in the search bar. 

Unibet also has its live poker tournament circuit called the Unibet Open, where players can qualify online to participate. Featuring up to five stops per year, the tour has visited destinations across Europe, including London, Paris and Barcelona. 

Video Poker

Unibet Casino offers video poker games, but there is only one video poker game available from Microgaming, Jacks or Better. 

Sportsbook

Sports Offered

Unibet Sportsbook caters to a wide range of punters. With a plethora of sports betting options, players can place wagers on popular sports such as football, baseball, basketball and hockey.

Live Streaming

Unibet Sportsbook offers live streaming for sports events. The live streaming feature is available on all mobile platforms through the Unibet Sports app and mobile web browser. 

Esports Betting

Unibet offers a variety of esports games to bet on, including League of Legends, Dota 2, Counter-Strike: Global Offensive, Overwatch and more. 

Bonuses

Welcome bonus

Unibet offers a variety of welcome bonuses tailored to suit users’ betting preferences. The options include:

  • Casino – deposit  £10 to get £40 bonus
  • Sports – money back as bonus up to £40 + £10 casino bonus
  • Racing – money back as bonus up to £40 + £10 casino bonus
  • Poker – deposit and get £20 extra + £500 playthrough bonus

UK players who want to claim the casino welcome bonus must make a minimum deposit of £10 to receive a £40 casino bonus. The bonus is ineligible for deposits with credit cards, PayPal, Paysafe cards, Skrill, or Neteller. To withdraw the wins from the bonus, players must wager 50 times on casino products.

In addition to the wagering requirements, certain bonuses offered by Unibet may only apply to specific games or come with other restrictions. The availability of Unibet’s bonuses also can vary depending on the location, as certain promotions may be restricted or unavailable in specific regions.

Cashback

Unibet provides its users with various cashback promotions, including:

  • Weekly Money Back Jackpots: Eligible players can receive a 10% cashback on their net losses from selected games on a weekly basis. 
  • Cashback on Casino and Sportsbook Products: Unibet offers a 10% cashback on casino products and a 5% cashback on sportsbook products. The cashback is calculated based on the player’s activity.
  • Money Back Racing Offer: In Unibet’s Money Back if 2nd specials, if a player’s horse finishes second, they will receive their stake back as a free bet, up to £20.

Deposit and withdrawal

Unibet offers its users a variety of deposit methods. Here are the deposit methods’ details:

  • Debit/Credit Cards: Unibet accepts Visa, Mastercard, and Maestro debit cards. The minimum deposit limit for this method is £5.
  • E-wallets: Unibet accepts various e-wallets, including PayPal, Neteller, and Skrill. The minimum deposit limit for e-wallets is £5.
  • Bank Transfer: Unibet accepts bank transfers, which can be facilitated through Trustly. The minimum deposit limit for bank transfers is £5.
  • Credit Voucher: Unibet also accepts credit vouchers.
  • Cash: Customers have the option to pay in cash at a 7-Eleven store using the PayNearMe service. Physical sportsbooks also accept cash deposits.

Unibet Casino does not impose any transaction fees. However, the bank may apply charges for gambling-related transactions, especially when using credit cards. For most payment methods, the minimum deposit amount accepted is £10.

Unibet offers a variety of withdrawal methods that customers can use to withdraw their winnings. Here are some withdrawal methods available:

  • Visa and Mastercard: Unibet customers can withdraw funds using their Visa or Mastercard debit or credit card. Depending on the transaction method, withdrawal can take up to 5 business days to process.
  • PayPal: Customers can withdraw funds using PayPal. Depending on the transaction method, withdrawal can take up to 5 business days to process.
  • Online banking: Customers can withdraw funds using online banking. Depending on the transaction method, withdrawal can take up to 5 business days to process.
  • Play+: Customers can withdraw funds using Play+. If a customer’s initial deposit method is not available for withdrawals, they can discuss it with Unibet directly and provide sufficient evidence to allow for Play+ withdrawals.
  • VIP Preferred: Customers can withdraw funds using VIP Preferred.
  • Cash at Cage: Customers can withdraw funds using Cash at Cage.

Regarding withdrawals, Unibet Casino generally allows users to use the same payment methods available for deposits. Withdrawals are typically processed within 12 hours, although it may take up to 48 hours. Once the casino has processed the users’ withdrawal, the time it takes for the funds to reach the account can vary, ranging from one hour to five working days.

Based on data from real users, the average time for processing withdrawals at Unibet Casino is approximately 8 hours and 17 minutes, with an average payout time of 62 hours and 14 minutes. 

The “average time for processing withdrawals” at Unibet Casino refers to the duration it takes for the casino to review and approve a withdrawal request. It includes verifying the withdrawal, conducting security checks and initiating the payment process.

The “average payout time” refers to the overall time it takes for the funds to reach the user’s account after the withdrawal request has been processed and approved. This includes the processing time mentioned above, as well as the additional time required for the funds to be transferred through the chosen payment method and reach the user’s bank or e-wallet account.

However, it is important to note that these times may vary depending on the chosen payment method and country of residence.

Customer support

Unibet Casino provides various support options to assist players:

  • Live Chat: Available 24/7 for quick assistance and real-time communication with customer support agents.
  • Email: Users can contact Unibet Casino’s customer support team at [email protected]. Responses are typically provided within a reasonable time frame.
  • Phone: Unibet offers phone support for both UK and international players. You can call them at 0800 013 1571 (UK Freephone) or 00 44 207 949 0088 (International).
  • FAQ Section: Unibet Casino has an extensive Frequently Asked Questions (FAQ) section that covers various topics, including account registration, deposits, withdrawals, promotions and more.

Security

Unibet implements several measures to ensure a secure gaming environment. One of these measures is using 128-bit SSL (Secure Socket Layer) encryption technology to safeguard all personal and financial information. 

In addition to encryption, Unibet allows players to verify the casino’s security measures through the “Security information” page. It allows users to gain further insight into protective measures and reinforces the casino’s and its players’ transparency and trust.

To validate the fairness of the gaming experience, the casino undergoes regular auditing conducted by eCOGRA, a reputable auditing firm and player advocate.

Mobile app

Unibet Casino provides a mobile app that caters to both Android and iOS users, offering a convenient way to enjoy their favourite casino games on the go. The Unibet Casino mobile app offers a user-friendly interface, a significant user advantage. The app’s interface is designed to be intuitive and easy to navigate, allowing players to find their desired games and features quickly.

However, there have been reports of occasional app crashes or freezes, which some users have encountered. It is unclear what the cause was and it does not have to relate to the app itself. A drawback worth mentioning is the app’s limited availability of payment methods.

Reputation & complaints

Unibet is recognized as one of the largest and oldest online casinos, launching its website in 1999. Unibet has built a significant player base with over 4.8 million customers from over 150 countries. 

Some users, however, have mentioned that Unibet Casino’s website can experience occasional sluggishness and unresponsiveness. They also criticised Unibet Casino’s customer support for being slow and unresponsive.

In the past, there have been instances where the Kindred Group, which owns Unibet, decided not to address complaints submitted to certain mediation services, including ThePOGG.com. 

According to Casinomeister, Unibet has received accreditation from Casinomeister since 2008. During its tenure, the casino has encountered only a single valid complaint (Unibet PAB – September 2012). This complaint was successfully resolved in favour of the player.

During their initial meeting in 2008, Unibet’s representatives impressed Casinomeister with their preparedness and enthusiasm. According to Casinomeister, however, there have been sporadic instances of unresponsiveness, which Unibet attributed to personnel changes.

According to AskGamblers, Unibet Casino has encountered various complaints, with a mix of resolved and unresolved cases. Among the unresolved complaints, there have been instances where players reported delays or complications with withdrawal requests. 

For example, one player reported a withdrawal that was returned back to the casino without explanation. Another player had their account frozen with a significant balance and faced difficulties in getting their funds returned. In another case, a player experienced delays in withdrawal processing and struggled to get clear answers from customer support.

There were complaints related to the verification process. Some players expressed frustration with the lengthy verification period, spanning several months, while others reported account closures and deposit withholding despite submitting valid identification documents.

On a positive note, there have been cases where players’ complaints were successfully resolved by Unibet Casino. For instance, one player encountered a delay in their withdrawal, but the matter was eventually resolved, and they received their funds. Another player reported a situation where a bonus round crashed, but Unibet Casino took appropriate action and resolved the issue to the player’s satisfaction

With millions of players world wide it can only be expected that there will be problems that lead to complaints. But overall I think Unibet has a good track record in dealing with issues quickly and fairly.

What games are available at Unibet Casino?

Unibet Casino offers various games, including video slots, table games (such as blackjack, roulette, and poker), live dealer games and progressive jackpot slots.

What bonuses does Unibet Casino offer?

Unibet Casino offers a variety of bonuses, including welcome bonuses for new players, deposit match bonuses, and free spins on selected games.

How can I contact Unibet Casino’s customer support?

Unibet Casino provides multiple customer support options, including live chat, email, and phone support.

What payment methods are accepted at Unibet Casino?

Unibet Casino offers a variety of payment methods, including credit/debit cards, e-wallets (such as Neteller and Skrill), bank transfers and prepaid cards.

Are there loyalty rewards at Unibet Casino?

Unibet Casino does not offer a traditional comp point programme for loyalty rewards. 

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References

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